Patient Services

Dr. Cao’s goal is to make sure your visits with him are always positive. During any appointment you’ll have his undivided attention as he explores your condition with you.

He will explain to you in detail your diagnoses, discuss your treatment options,and provide clear expectations for your treatment outcome. If Dr. Cao recommends further diagnostic studies or additional treatment, he’ll make sure you fully understand the reasons behind your plan of care.



Golden Heart Medical makes every effort to provide efficient check-in and minimal waiting time. While there are occasions you may have to wait, please remember that you will always receive the care and attention you need from our physicians and medical professionals.

To make your office visit go more smoothly, follow these easy steps:

  • Always bring a list of your current medications with you.
  • Please arrive 15 minutes before your scheduled appointment to complete all necessary information.
  • We normally call to remind you of your appointment two days prior. It is important that you call us back to confirm the appointment.
  • For your convenience, use our Appointment Line 24 hours a day/7 days a week to confirm or cancel your appointment.

The Appointment Lines: 626 451-0086

Directions to our office can be obtained by clicking here:   Our Office Location

Call early if a same-day appointment is needed!


Checking In

Each time you visit us, please bring a photo ID and your current insurance card with you. Please check in at the front desk.



When the Medical Assistant calls your name, you will be escorted to one of the examination rooms. Once there, the reason for your visit and other basic information will be taken. Then your physician or mid-level provider will see you.


Checking Out

After your appointment, you will be directed to the check-out desk where you will either pick up your receipt or make a payment. You will also be able to schedule your next appointment if needed.